Yes! Sea Otter Packaging is a top-tier custom packaging manufacturer in the U.S. We're proud to partner with thousands of iconic brands, Huawei, Xiaomi, Samsung, DJI, BYD, Walmart and more nationwide.

Unlike others, we never outsource your orders. We control every step of production in-house, ensuring unmatched quality for every project.

Relax knowing we've got you covered—from start to final delivery!

Yes! We specialize in fully customizable product packaging, with a focus on custom-printed boxes tailored for retail and wholesale businesses.

Yes! We provide plain stock packaging boxes tailored to your unique dimensions, without custom designs or artwork.

We provide a diverse selection of packaging and box styles, including folding cartons, mailer boxes, corrugated boxes, rigid boxes, and more—all fully customizable to fit your exact needs.

Absolutely! Sustainability is at the heart of what we do. Our custom printed boxes are 100% eco-friendly, crafted primarily from Kraft and linen stock, offering a variety of textures to suit your needs.

Yes! Sea Otter Packaging offers childproof custom packaging boxes upon request.

Yes! Combining several artwork variations in one production run saves you time and money.

Absolutely! Request a free general sample kit to explore the quality of our past work. For custom samples tailored to your specs, we can produce them for a small fee.

You're never in the dark with us. Before printing, we provide 2D and 3D mockups based on your artwork, so you can review every angle. Need tweaks? Our design team offers free graphic and structural support.

Standard turnaround is 10-12 business days after you approve the final design, though times may vary based on your specs. Bulk or rigid boxes take longer—we'll inform you upfront. For urgent orders, ask your customer service rep about rush production or expedited shipping. Note: All timeframes are estimates and may shift slightly.

Reach out via our website's live chat or phone to discuss your project. After we verify your specs, a customer service rep will provide a free quote. Review it, ask questions, and once agreed, we'll send an invoice. Next, we create mockups for your approval. Our designers can also help craft your design from scratch if needed. Once approved, production begins!

We specialize in CMYK offset printing and offer PMS spot colors. Extras like foiling, Spot UV, and embossing/debossing are available upon request—note these may adjust the per-unit cost based on your needs.

Shipping costs with Sea Otter Packaging depend on your order size, weight, and destination. Contact us for a tailored quote—no hidden fees guaranteed!

We're headquartered in Shenzhen, Guangdong Province, with a robust shipping network ensuring fast, reliable delivery for every order.

We ship exclusively within China, but we also deliver globally. Shipping costs vary by order and location—contact us for a quote!

Your custom boxes arrive flat for easy assembly. Rigid boxes may ship fully assembled. Our quality assurance team checks every order to ensure it arrives in perfect condition.

Yes! Rush production and expedited shipping are available for time-sensitive projects, with potential extra costs. Contact us for details.

Yes! We can split your order across multiple addresses—just inform us in advance, and we'll calculate the shipping costs for you.

When ordering custom boxes, provide dimensions as Length x Width x Height (L x W x H), referencing the box's interior. Round up to the nearest 0.1 inch for accuracy.

Yes! Our in-house graphic designers offer free support to create a box structure, exterior print, and finish that meets your packaging and marketing goals.

Key tips for your artwork:

• Use text at least 8pt for legibility.
• Opt for bold colors with 1-2 inks (C, M, Y, K).
• Allow up to 1/8-inch variance in panel registration.
• Include a 0.25-inch bleed beyond the dieline.
• Keep lines in solid/dark colors at least 1pt thick.
• Embed or outline all fonts.
• Save as 'Adobe PDF/X-1a' when possible.

We prefer vector-based PDFs or Adobe Illustrator (.ai) files for sharp lines and text. Avoid cut/crop lines, flatten transparencies, and embed layers before saving.

Our design team reviews your artwork for technical issues like resolution, blurriness, or bleeds, notifying you promptly if fixes are needed. Note: We don't check spelling, grammar, or provide design opinions unless requested in writing.

Need help? Contact your customer service rep for free artwork placement support.

Yes! We offer single-sided (exterior only) or double-sided (inside and outside) printing. Two-sided printing may incur extra costs—discuss with your rep.

No! Full-color printing is included at no extra cost. Ask your rep for details.

Yes, gloss or matte finishes are available at no additional charge. Contact your rep to proceed.

Absolutely! We craft cardboard, corrugated, and foam inserts. Plastic inserts aren't available. Reach out to your rep for more info.

Reach out via live chat, online form, or phone with your order details. A customer service rep will send a free quote within 24 hours on business days.

Yes! Bulk orders unlock better pricing—the more boxes you order, the lower the unit cost. Prices vary by size, material, style, printing type, and coating. Found a better deal elsewhere? Let us know—we'll aim to beat it!

No sales tax applies if your packaging is part of your product and you submit a sales exempt form.

We aim for perfection with every custom order, so returns or exchanges aren't available after printing and delivery. If items arrive damaged or defective, contact us ASAP—we'll work with you to resolve it.

Never! Our quotes cover all production and shipping costs—no surprises.

Nope! Zero setup fees for any order with Sea Otter Packaging.

For existing orders, your dedicated customer service rep is your go-to contact. They'll support you throughout the process. For general questions, reach out to our sales team via live chat, online form, or phone.

Your assigned customer service rep will provide tracking details as soon as they're available. Need an update? Just ask them directly!